# Virtual phone number for business: prices, SIP and a bot number

Rent a number from $1.90 a month: call rates, your own number via SIP, linking it to a voice bot and spam checks — video and steps.

Section: Telephony · Updated: 2026-11-03 · http://my.lptracker.ru/land/lk/faq/?a=phone-numbers&lang=en

> **In short:** A virtual phone number for business works over the internet. Renting one takes a couple of minutes, with no carrier contract or your own PBX: from $1.90 a month, it works at once with incoming calls, the CRM and the voice bot. Open “Telephony” → “Phone numbers” → “Add number” and choose “Rent in …” or “Connect your own number”.

Without a phone number, there are no outbound calls and no incoming calls: a voice bot calls only from a number linked to its autofunnel. Usually, renting a virtual phone number for business means a contract with a carrier, PBX setup and CRM integration. While all that is being done, your ads and calling campaigns are on hold.

A virtual number is a number without a handset or wires: calls to and from it go over the internet. In the “Phone numbers” section, you can rent one in a couple of minutes — with no carrier contract and no PBX of your own. Choose a region, tick the numbers, click “Rent”. The number works right away with the CRM, the voice bot and the incoming call scheme — the built-in [cloud phone system for business](http://my.lptracker.ru/land/lk/faq/?a=inbound-scheme-start&format=md&lang=en). Rent starts at $1.90 per month, and all call rates are collected in the table below.

One more advantage is that the section helps your calls get answered. You can check numbers for spam, and a number people have stopped answering is replaced with a new one automatically.

Watch the two-minute video, and below you'll find step-by-step instructions.

[Video: Virtual phone number for business: prices, SIP and a bot number](http://my.lptracker.ru/land/n/multic/faq_media.php?f=2026-11/phone-numbers-en-9322c0.mp4)
- 0:03 Virtual phone number
- 0:22 Renting
- 0:34 Region and bot
- 0:46 Prices
- 0:59 Incoming call steps
- 1:14 Your own number
- 1:27 How many numbers
- 1:41 Spam and replacement
- 1:54 Summary

## Why businesses need it

- An online school: a batch of mobile numbers for calling its contact list with a bot. The bot calls from different numbers in turn, and the answer rate doesn't drop mid-campaign.
- Real estate: static numbers with the platform name in “Ad platform”. The CRM shows which platform the call came from. Static numbers are covered in the article [website call tracking](http://my.lptracker.ru/land/lk/faq/?a=calltracking&format=md&lang=en).
- A clinic or a salon: the number is linked to the receptionist bot, and “Number with your own signature” shows the clinic's name to the person being called. People answer a call they recognize more often.
- A company with clients all over the country: an 8-800 number with incoming calls included. Calling it is free for clients from any region.
- An online store: before a big calling campaign — “Check numbers for spam” to replace flagged numbers before launch.

> A window installation company in the Moscow region called its old contact list with a bot from a single number. Before: within a week, the number was flagged as spam, the live answer rate fell from about 30% to 10%, and minutes were wasted on answering machines. What we did: 10 mobile numbers in the bot's “Number carousel”, a spam check before launch and auto-replacement with the recommended limits. Result: the answer rate stays at 25–28% throughout the campaign, and renting ten numbers costs about $19 per month.

## Types of phone numbers: dynamic, static and reserve

The list shows all numbers in the account by project, with the “Total”, “Dynamic”, “Static” and “Reserve” tiles at the top. Each number's row shows its type, source, autofunnels, calls, spam mark and status. The ⚙ “Settings” button opens the “Number settings” card.

Number types:

- “Dynamic” — in the substitution pool on the website: shown to visitors depending on the ad source;
- “Static” — tied to one ad source, with no substitution;
- “Reserve” — the project's backup number; a project has only one.

![Virtual phone number for business — the “Phone numbers” list with summary tiles and the “Autofunnels”, “Spam” and “Status” columns](http://my.lptracker.ru/land/n/multic/faq_media.php?f=2026-11/phone-numbers-1-en-a0f6b2.webp)

## Number card: change the type, move to another project or delete

In the “Number settings” card, the “Number type” changes as soon as you confirm it, without the “Save” button. If you make a number the reserve one, it replaces the project's previous reserve number. For a static number, then enter the “Ad source name”, for example “billboard on Lenin Street”, and save. To move a number to another project, choose that project in the “Project” field and click “Save”. Links to the old project's autofunnels are removed when you move it: each funnel belongs to its own project, so in the new project you link the number again.

The “Delete” button is at the bottom of the card. If employees use the number as their displayed number, the “This number is shown to clients” window opens. Pick a new number for each employee in the “Pick a new number” field, or one number for all of them in the “One number for everyone” row, and click “Rebind and delete”. Deletion takes up to 30 seconds: the number is removed from autofunnels, and the list refreshes by itself.

## How to get a phone number for an AI voice bot

1. **Open the rental** — “Add number” → “Rent in …”. Your balance must be at least $2, otherwise the “Insufficient funds” window opens.
2. **Choose the project and region** — In “Region”, “Mobile” comes first, followed by cities.
3. **Link the bot** — In the “Autofunnel” field, choose the bot's funnel or “Do not link”. The field is required.
4. **Tick the numbers** — In “Number type”, keep “Online (virtual PBX)”. Click the cards in “Available numbers” and check the price “Per number: setup … + …/day”.
5. **Rent** — Click “Rent”, answer the question about steps for incoming calls and click “Accept and rent”. Don't leave the page until you see “Purchased and linked to the funnel: caller ID and incoming scheme”.

## If the numbers you need aren't available

Sometimes “Available numbers” is empty and shows “No numbers available for this region”. This doesn't mean the region has run out of numbers for good. The showcase is restocked in batches: only numbers that have passed anti-fraud and carrier checks against spam-protection databases make it there. Click “Refresh” above the number cards, and the list reloads. If it's still empty, check back later or choose another region.

## How much does a virtual phone number cost?

| Service | Price incl. VAT |
| --- | --- |
| Moscow (495, 499) or St. Petersburg (812) number | $1.90 per month |
| Number in another city | $2.10 per month |
| Mobile number | $1.90 per month |
| 8-800 number (incoming calls to it included) | $9.90 per month |
| 8-804 number | $4.90 per month |
| Incoming calls to SIP | free |
| Outgoing calls: Moscow | $0.0075 per minute |
| Outgoing calls: St. Petersburg | $0.0095 per minute |
| Outgoing calls: other cities and mobile | $0.0165 per minute |
| Forwarding to SIP / to a mobile | $0 / $0.0165 per minute |
| Automated calling, outgoing minute | from $0.0415 |
| Automated calling through your own PBX | from $0.025 per minute, forwarding at your PBX's rate |

Billing is per minute: a partial minute is rounded up. For large volumes, you can switch to per-second billing on request. International calls are also available on request. A minute of the AI voice bot costs $0.12 on average: it already includes the call itself, speech recognition, the AI response and voice synthesis. The automated calling rate in the table is the price of the call connection, and it is already included in the average $0.12 per minute of a bot conversation: you don't need to add $0.0415 and $0.12 together.

![The virtual number rental window with the “Available numbers” cards and the “Per number: setup … + …/day” line](http://my.lptracker.ru/land/n/multic/faq_media.php?f=2026-11/phone-numbers-2-en-903cf6.webp)

## How to connect your own number via SIP

SIP is a way to connect a number over the internet: your carrier gives you a login, a password and a server address. Open “Telephony” → “Your number”. Fill in the project, provider, number, “SIP login”, “SIP password” and “SIP server”; the “Port” is 5060 by default. Tick “I confirm this number belongs to me” and click “Save”. The “Connected” status means registration was successful.

Your own number can't be set as the displayed number for employees' calls through the built-in telephony: outgoing calls with it won't go through, and the section will show a red banner. Auto-replacement doesn't apply to your own number either. If all outgoing calls must go through your carrier, you need [PBX CRM integration](http://my.lptracker.ru/land/lk/faq/?a=own-pbx&format=md&lang=en) in the “Own telephony” section.

## Linking a number to a bot and steps for incoming calls

The link is written to two places at once. The first is the autofunnel's “Caller ID” block: the bot calls clients from this number. The second is the incoming call scheme: that's where a client's callback goes. You can link a number in its card, in the rental window or via “Bulk actions”.

Every time you link a number, the “Add a step condition to the incoming scheme?” window opens. Answering “Yes, choose steps” lets a callback through to the bot only if the lead is at one of the selected steps, for example “New lead”. This way, a client who calls back just to “troll” the robot won't overwrite the “Interest” step.

## How many phone numbers a voice bot needs and how to keep calls answered

For bot calling campaigns, 5 numbers are enough for a small business to start, and 15–25 for large volumes (how to launch an [AI outbound calling bot](http://my.lptracker.ru/land/lk/faq/?a=voice-bot-outbound&format=md&lang=en) is covered in a separate article). Numbers gradually get flagged as spam, and that's normal: they get used up like rounds in a magazine. The bot's “Number carousel” puts a different number on every call, so the marks appear more slowly. Three tools do the rest:

- “Check numbers for spam” — marks numbers as “Fraud”, “Spam”, “Trace”, “Clean” or “No data”. The window shows the estimated AI token usage in advance; it is charged to your balance.
- “Auto-replacement” — a number whose live answer rate drops below the limit is replaced automatically with a new one from the same region. The new number goes into the same autofunnels and the incoming call scheme, and the old one keeps receiving callbacks for another day. “Recommended limits”: 100 calls — 12%, 300 — 10%, 1,000 — 8%. Each replacement is a number purchase, about $2.
- “Number with your own signature” — the person being called sees your company name instead of the number. It costs $0.003 per call. Setup usually takes 10–14 business days, and whether the name is displayed depends on the recipient's phone and network.

![Automatic phone number replacement for calling campaigns — the “Auto-replacement” page with limits and the “What happens” column](http://my.lptracker.ru/land/n/multic/faq_media.php?f=2026-11/phone-numbers-3-en-7be41a.webp)

> The number fee is charged to your balance daily, and the setup fee once; both amounts are shown in the rental window. Rented numbers are non-refundable, except in cases of technical failure.

## Phone number flagged as spam: how to check it and what to do

The mark in the “Spam” column shows how carriers and caller ID apps see the number. “Spam” flagged by the carrier outranks the web check: such a number is blocked on the carrier side. “Fraud” means there is direct evidence of fraud involving this number, “Spam” means it is in caller ID databases or people complain about it, and “Trace” means it has been published in a directory or an ad. Click the mark to open a card with the “Risk score” and what was found. The web check doesn't see everything, so “Number statistics” is more accurate than any mark: it shows the share of “Answered”, “Answering machine” and “No answer” for each number. Auto-replacement judges numbers by the same live answer rate.

What to do with a flagged number:

- Employees' calls — in “Incoming settings”, open “Caller ID for the client” and choose a clean number: flagged ones are labeled “spam”.
- Bot calling — keep the “Check numbers against spam lists” checkbox on in the “Number carousel”: the bot doesn't call from flagged numbers, and auto-replacement buys a new number in place of a burned one.
- Client callbacks — don't delete the old number right away: clients still call it back about missed calls. Keep your balance positive and the incoming call scheme open for calls at any time. Auto-replacement works this way too: the old number keeps receiving incoming calls for another day.
- Bot script — a number burns out faster on calls shorter than 30 seconds. Place the offer after the first 30 seconds of the conversation, and if the client isn't a fit, let the bot ask a couple more clarifying questions instead of hanging up right away. The “Talk time (answered)” block shows the share of short calls.

## Why outbound calls don't get through

Clients stopped picking up, and “Call details” shows lots of “No answer” and “Busy”? Most often, this isn't a telephony failure. The cause is usually the number itself, the recipient's carrier or the contact list. Check them in order:

- Spam mark. Caller ID apps show a number marked “Fraud”, “Spam” or “Trace” as suspicious, so people answer less often. “Clean” means the number hasn't shown up anywhere. Replace a flagged number, and turn on “Auto-replacement” for calling campaigns.
- Auto-replacement limits. A number is replaced only when its live answer rate drops below the limit for its call volume. A limit that's too soft keeps a burned number in use, while one that's too strict replaces numbers often, and each replacement is a new purchase.
- One carrier. In “Number statistics”, open the “By client operator” table: it has the same “Answered”, “Voicemail”, “No answer” and “Aborted”, but by the recipients' carriers. If one carrier has almost no “Answered” while the others look normal, that carrier is cutting your calls, not your number as a whole. A call the carrier didn't let through gets the “Busy” status in call details.
- Managers' manual calls. All of an employee's calls from the CRM go out from one number — the one set in the “Caller ID for the client” window; there's no number carousel for them. If calls stop getting answered, choose another number in “Incoming settings” or rent a new one. A third-party number connected via SIP can't be the displayed number: the section shows the “Outgoing calls from this number will not go through” banner.
- Cold contact list. With a purchased or cold list, the answer rate is low by nature. On the “Auto-replacement” page, the “What rate is normal?” button shows the live answer rate across all numbers on the platform and suggests 5–10% limits for a cold list. If your answer rate stays around these figures, that's normal for such a list, not a failure.

## Frequently asked questions

### How much does a virtual phone number for business cost?
A Moscow, St. Petersburg or mobile number costs $1.90 per month, a number in another city — $2.10, an 8-800 with incoming calls included — $9.90, an 8-804 — $4.90. The fee is charged to your balance daily, and the setup fee once.

### How many phone numbers do I need for AI voice bot calling?
A small business needs 5 numbers to start, and 15–25 for large volumes. The “Number carousel” puts a different number on every call, so spam marks appear more slowly.

### Why does my number show “Not active”?
Account verification hasn't been completed, so the number doesn't work yet. Click the status and complete verification — it usually takes 30–90 minutes on weekdays.

### Why don't clients pick up, and why are there so many “busy” signals and answering machines?
Most likely, the number is “burned”. Check your numbers for spam, replace the flagged ones and turn on auto-replacement. If calls fail with only one carrier, you'll see it in “Number statistics” → “By client operator”.

### What does the red “Outgoing calls from this number will not go through” banner mean?
A third-party number is set as the displayed number for employees. Click the number in the banner and replace it with a number rented in your account.

### Why does my own SIP number show “Not connected”?
There's no SIP registration. Check your carrier's details via “Edit SIP data”.

**Read also:** [PBX CRM integration: outbound calls through your own carrier](http://my.lptracker.ru/land/lk/faq/?a=own-pbx&format=md&lang=en), [AI outbound calling bot: call your contact list without wasting budget](http://my.lptracker.ru/land/lk/faq/?a=voice-bot-outbound&format=md&lang=en), [Website call tracking: which ads bring calls and sales](http://my.lptracker.ru/land/lk/faq/?a=calltracking&format=md&lang=en), [Connect your own number to crm](http://my.lptracker.ru/land/lk/faq/?a=own-number-sip&format=md&lang=en)