Visitor identification: get the phone numbers of people who left your site without a request

Most visitors look at the site and leave without filling in a form. Visitor identification — it is also called phone capture — helps you win some of them back: the system finds the phone number of such a visitor and sends it to your CRM as a lead. Watch the two-minute video, then use the steps below.

How phone capture works

When a visitor leaves the site without a request, the system matches their digital fingerprint against a contact base. If there is a match, you get the phone number and can call the person while they are still choosing.

How to turn it on

1. 1
   Check the code on the site

   Open Code on the site, enter the page address and click Check the code. Identification works only on pages with the LPTracker code of this very project — the code of another project does not count.
2. 2
   Turn identification on

   The price of each contact found is shown right under the switch. If your account has free identifications, their counter is shown in the Status block.
3. 3
   Set the trigger delay

   The delay filters out people who opened the site for a couple of seconds. Five to fifteen seconds works for most sites.
4. 4
   Set up the source filter if needed

   A whitelist identifies only visitors from the selected sources and campaigns, a blacklist — everyone except them.

Only the ads you need

If you only want contacts from certain campaigns, turn on the source filter, choose the whitelist and add rules: a source and, if needed, a campaign. Rules are saved right after each change.

How to call these leads

This is a cold contact: the person only visited your site and did not leave a request. The manager should start the conversation calmly and ask whether your service is relevant — and be ready for the question “Where did you get my number?”.