Telephony

Numbers, inbound calls, IVR, forwarding and call recordings.

Showing 16 of 105
SIP phone setup: Zoiper, MicroSIP and IP desk phonesHow to connect a softphone or IP phone to your account's telephony: SIP data, fields in Zoiper, MicroSIP and desk phones, STUN and a test call.10 minNov 3Video1 image
Call forwarding to mobile: setup and carrier voicemailHow to take calls on a cell phone: the “Mobile” reception type, the price per minute, the answer wait time and turning off the carrier's voicemail.7 minNov 3Video1 image
Call transfer to another employee: hand a client to a colleagueHow to pass a client to a colleague mid-call: the “Call transfer” scheme, a softphone transfer by SIP login and handing the lead to another manager.7 minNov 3Video2 images
How to block unwanted calls: a phone number blacklist in the CRMA number blacklist for incoming calls: how to keep spammers and random callers away from managers and the voice bot, and what to do with irrelevant calls.9 minNov 3Video2 images
Connect your own number to the CRM: another carrier's number via SIPYour familiar business number stays with your carrier, and calls go into the incoming scheme and the CRM: fields, statuses, a softphone test and limits.7 minNov 3Video1 image
Post-call survey: how to measure phone service qualityA keypad survey after the conversation, an alert to the manager about a bad rating and employee notes without the CRM: the “After the call” branches.8 minNov 3Video2 images
Call tracking on Tilda: setup and why the number doesn't changeHow to set up call tracking on a Tilda site: where to paste the code, how to format the number and what to do if it doesn't change or nearby text vanishes.7 minNov 3Video2 images
Cloud phone system for business: set up calls and stop losing themA scheme for calls and requests: who to call, what to do if nobody answers, number groups, caller ID and backups — a video and setup steps.10 minNov 3Video4 images
Automatic call distribution between managers: queue and botAll at once or one after another, a regular client to their own manager, a melody instead of ringing, SMS and Telegram after a missed call — video and steps.12 minNov 3Video3 images
IVR phone menu: “press 1” and choosing a department by voiceHow to build a voice menu with keypad buttons and with words, repeat the menu and route calls to departments right away — video and step-by-step setup.8 minNov 3Video3 images
Time-based call routing: forward calls by schedule, lead step and CRMOff hours, CRM field conditions, lead check, lead editing, block repeat, blacklist and steps for incoming calls — a video and steps.11 minNov 3Video3 images
How to stop missing business calls: an AI bot for calls and messengersA voice bot picks up at night and when managers are busy, and the “Chat bot” replies in WhatsApp and Telegram right away — a video and setup steps.10 minNov 3Video2 images
Sales call recordings and missed calls: where to find themA log of all calls: missed calls, call recordings, cost, filters, saved filters and export to Excel — a video and steps.12 minNov 3Video3 images
Virtual phone number for business: prices, SIP and a bot numberRent a number from $1.90 a month: call rates, your own number via SIP, linking it to a voice bot and spam checks — video and steps.16 minNov 3Video3 images
PBX CRM integration: outbound calls through your own carrierWhen you need your own PBX, how to connect it via SIP, which IP addresses to allow and what number clients will see — video and step-by-step guide.9 minNov 3Video2 images
Website call tracking: which ads bring calls and salesNumber substitution on your website and separate numbers for offline ads: the source of every call and the ROI of each channel — video and setup steps.11 minNov 3Video3 images

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