Avito CRM integration: get listing chats and reply from the lead card

Buyers on Avito write in the listing chat instead of filling in a form. Without Avito CRM integration, these messages live only in the app: some get forgotten, and some get a reply a day later. Management can't see how many people wrote and how many of them bought.

The “Avito” section connects your account to the CRM with API keys, which are two secret codes that Avito issues. After that, every chat on your listings becomes a lead, which is a client card in the CRM. You can reply to the buyer right from the card, and Avito chats sit next to website leads and calls. At night and on weekends, an AI chatbot can reply to buyers.

Watch the two-minute video, and below you'll find the step-by-step setup.

Why businesses need Avito chats in their CRM

• Electronics, furniture or auto parts store. Dozens of “Is it in stock?” and “Do you deliver?” questions a day land in the CRM. A manager takes the lead through the funnel to payment, and you can see how many sales Avito brought.
• Real estate. Dozens of people write about each listing. The assigned agent sets a “call back” task, and the head of the agency sees which agents haven't replied.
• Renovation, cleaning, car service. The client asks about the price and time, and the manager arranges the appointment from the account. The conversation isn't lost, even if the manager goes on vacation.
• Cars, special machinery, B2B. A deal takes weeks, and the card shows the whole history: chats, tasks and calls. A new manager immediately understands what was agreed.

How Avito CRM integration works

1. A buyer writes in a listing chat, a lead appears in the project, and the message goes into the activity feed of its card.
2. A manager replies from the card via the “Avito” channel. The reply goes to the Avito chat on behalf of your account.
3. From there, the lead is handled like any other: an assigned manager, funnel steps, tasks, payment.

Chats come in for all listings of the Avito account; you can't pick individual listings. The connection works for one project, and another project is connected separately.

What comes into the CRM from Avito

• The buyer's text messages, photos and location pins. Avito doesn't pass on videos.
• The buyer's name. Avito hides the phone number, and instead of a real email, a technical Avito address goes into the card. If the buyer gives you their number, enter it in the card: the conversation won't break because of it.
• A separate lead for each listing. If a person writes about two listings, there will be two leads, and the conversations won't get mixed up.

The assigned manager and funnel step for new Avito leads are set in “Incoming settings”, in the “Messengers” channel. How it works is covered in the article cloud phone system for business.

How to connect Avito to your CRM

1. 1
   Get an Avito subscription with API access

   Without it, Avito doesn't issue keys. The link to Avito's business plans and detailed instructions are in the “How to get the keys” window, which opens with a button in the section header.
2. 2
   Get the keys

   In Avito, open “For professionals” → “API” and click “Get keys”. Copy the Client ID and Client Secret.
3. 3
   Open the section

   “Settings” → “Integrations” → “Avito”. Check the “Project” field: Avito will be connected to that project.
4. 4
   Paste the keys

   Into the “Client ID” and “Client Secret” fields.
5. 5
   Click “Connect”

   Avito may take up to a minute to respond. The “Connected” status and the “Chats from Avito come to this project.” banner mean that everything is ready. If you see “The keys are saved, but Avito has not confirmed the connection yet”, click “Check status” after a minute.

Avito connection statuses and how to check them

The “Check status” button asks Avito again whether the keys are accepted and whether it sends chats to the project.

• “Connected” — everything works.
• “Not working”, yellow — the keys are correct, but Avito doesn't send chats to this project. Click “Reconnect”.
• “Not working”, red — Avito doesn't accept the saved keys: they were entered with a mistake or reissued, or the Avito subscription with API access has expired. Check the Client ID and Client Secret and click “Reconnect”.
• “Not connected” — there are no keys.

How to reply to an Avito buyer from the CRM

Open the Avito lead in “Leads”. In the reply field at the bottom of the customer profile in CRM, choose the “Reply” tab and the “Avito” channel. If the last message came from Avito, the channel is selected automatically. Type the text and click “Send”. If the client gave a phone number, add it to the card, and then you can call them too.

AI chatbot for Avito replies to buyers 24/7

Buyers write in the evening and on weekends, when managers are away. An AI chatbot can reply to them by itself: Avito is one of the channels where the chatbot for Avito, Telegram and MAX works. In the bot editor, open “Settings” and tick the “Avito” checkbox. The window with the “Avito integration” section opens right away, and you can enter the keys there without leaving the editor. The bot replies only with text and only in chats where the buyer wrote first. AI replies are charged to your balance, $0.02–0.03 per conversation on average.

Read also: WhatsApp CRM integration with Telegram and MAX: never lose a message, Customer profile in CRM: full history, client replies and tasks, CRM pricing plans: which one to choose and how to switch